Shipping / Return Policy

Shipping / Return Policy


All orders are shipped within 72 hours Monday - Friday 10am - 6pm.


We use the following carriers to deliver our orders:

  • USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

We understand that sometimes a purchase doesn't meet your expectations. While we strive for your complete satisfaction, please note that due to the unique nature of our products, we cannot accept returns or exchanges. Every piece is carefully crafted especially for you, and we are unable to re-stock or re-sell returned items.


We do not offer exchanges due to the personalized nature of our products. Each item is uniquely crafted for you, and we cannot guarantee availability for an exchange.

We appreciate your understanding and thank you for choosing Bam Jam Gift Shop. If you have any questions or concerns, please contact us at